Returns and Exchanges

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

What is the return policy?

You have 45 days to return or exchange your sunnies! All returns are free, no restocking fees or hidden interest! We will email you a pre-paid shipping label. It is all done through the application above! First you will let us know why you are exchanging or returning. Then check your email and get your return label to shoot it back to us! Once that is generated, you'll receive your instant credit to the site if you would like to choose another pair. Just returning? Hold onto that credit to get your full refund once we receive your package at HQ!

How do exchanges work?

After you submit your item(s) and generate your return label, you'll instantly receive store credit for your goods. Hop onto the website and get your new items immediately! If you don't use your entire credit, we'll shoot it back to your card once we get your package!

Is it easy to return or exchange items?

Once your return is authorized, you'll receive step-by-step instructions and a pre-paid shipping label via email. 

What items are returnable?

  • Items purchased in the last 45 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

How soon will I get my refund?

Once your items are inspected by mermaids, you'll get your refund typically within 48 hours.